These terms govern your use of chater360, the business-messaging platform operated by GGEA Trading FZE (“chater360”, “we”, “us”). By creating an account or using the Platform you agree to them on behalf of the business you represent (the “Customer”, “you”).
1. The service
chater360 provides a console through which Customers connect their own WhatsApp Business, Instagram and Facebook (Messenger) accounts and manage customer conversations across those channels, including AI-assisted and AI-automated replies, customer profiles, and integrations with commerce systems such as Shopify.
The Platform is built on Meta’s official APIs. The messaging accounts you connect remain yours: you authorise us to access them on your behalf, and you can disconnect them at any time.
2. Accounts and eligibility
- You must be authorised to act for the business you register, and to connect each messaging account you link to the Platform.
- You are responsible for safeguarding your login credentials and for all activity under your account and team seats.
- The Platform is intended for business use, by users aged 18 or over.
3. Your responsibilities
Because messages are sent from your accounts, in your name, you agree to:
- Comply with all applicable laws and with the platform policies of the channels you connect — including the WhatsApp Business Messaging Policy and Meta’s commerce and platform terms;
- Obtain any consents and opt-ins required to message your customers, and honour opt-outs promptly;
- Not use the Platform for spam, harassment, deception, unlawful content or prohibited categories of business;
- Review and configure your AI assistant responsibly — its prompts, knowledge and escalation rules are under your control;
- Provide accurate business information during onboarding and keep it current.
4. AI-generated content
The Platform can draft and send replies generated by artificial intelligence. AI output can be inaccurate or incomplete. You are responsible for the configuration of your assistant and for the messages sent from your connected accounts, including AI-generated ones. We provide controls to supervise, pause and take over conversations, and we recommend using them — especially for commitments such as prices, availability and delivery promises.
5. Fees and billing
- Subscriptions are billed in advance on a monthly basis at the plan prices published on our pricing page or agreed in an order form.
- chater360 does not charge per-message or per-conversation fees.
- Charges levied by Meta (for example for business-initiated WhatsApp template messages) are between you and Meta and are not collected by us.
- You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
- We may change prices with at least 30 days’ notice; changes apply from your next billing period.
6. Your data
You retain all rights to your data — your customer conversations, contacts and commerce data. You grant us the licence needed to host and process it solely to provide the service, as described in our privacy policy. On termination, we will delete or return your data in line with our data deletion process.
7. Our intellectual property
The Platform — its software, design, and documentation — is owned by GGEA Trading FZE and its licensors. We grant you a limited, non-exclusive, non-transferable right to use it for your internal business purposes during your subscription. You may not copy, resell, reverse-engineer or build a competing service from the Platform.
8. Third-party services
The Platform depends on third-party services we do not control — including Meta’s messaging platforms, commerce platforms such as Shopify, and AI infrastructure providers. We are not responsible for their availability, policy changes or actions (such as Meta’s review or restriction of a messaging account), though we will make reasonable efforts to help you navigate them.
9. Availability and support
We work to keep the Platform available and performant, but we do not guarantee uninterrupted operation. Planned maintenance will be scheduled to minimise disruption where practicable. Support is provided according to your plan.
10. Disclaimers
The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that AI-generated content will be accurate or that the Platform will meet every requirement of your business.
11. Limitation of liability
To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data; and (b) our total aggregate liability arising out of or related to the Platform is limited to the fees you paid to us in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.
12. Indemnity
You will indemnify us against third-party claims arising from your content, your messaging practices, your breach of these terms, or your violation of law or platform policies — except to the extent caused by our breach of these terms.
13. Suspension and termination
- You may stop using the Platform and cancel your subscription at any time.
- We may suspend or terminate access for material breach of these terms, non-payment, or use that risks harm to the Platform, other customers or messaging-platform compliance — with notice where reasonably possible.
- Sections that by their nature should survive termination (including 6, 7, 10–12 and 15) survive it.
14. Changes to these terms
We may update these terms as the Platform evolves. We will post updates on this page and notify account holders of material changes at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
15. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. The courts of the Emirate of Sharjah have exclusive jurisdiction over disputes arising from these terms, subject to any mandatory rules of the free zone in which GGEA Trading FZE is licensed.
16. Contact
GGEA Trading FZE (operating chater360)
Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
hello@chater.ai